Common Cycle License Questions

Common Cycle License Questions

(This article is applicable to Cycle 2.5.0 and earlier versions)

Why can't I get a Cycle license on my machine?

There are a few possible blockers to your local Cycle client being able to connect to the license server and check out your license. Things to check include:

Does my organization have any more available licenses? Your Cycle administrator can verify.

Is something blocking Cycle on my computer from accessing the correct port? Some antivirus software or firewalls will restrict Cycle's access to port 443 via TLS, you may need to add Cycle to a whitelist in your antivirus/domain firewall.

 

Should I be using a Proxy connection for Cycle?

If your network requires a proxy connection, your Cycle administrator should provide you with the connection information.  If you have the proxy settings enabled and configured, Cycle use them when trying to connect to the license server.

 

If I operate with a floating strict (team) license, do I have to request a license at the beginning of every work day?

No. Cycle will automatically request a license upon launching the application and authenticating a user. In addition, Cycle will request a license before executing a Feature File. Therefore, if you leave Cycle open over an extended period of time during which your license expires, you should not have to close Cycle to gain a new license.

 

If I operate with a floating strict (team) license, do I have to relinquish my license at the end of every work day?

No. Closing Cycle will relinquish your license automatically.

 

I'm able to log into my Cycle client but can't check out a license.

Being able to log into the Cycle client isn't the same as having a license. Licenses are assigned to users. You are able to log into the client because you have a valid user account, however could run into errors regarding checking out a license for a variety of reasons.

 

Cycle is automatically signing into a previous account.

After signing in successfully to Cycle, the client will store an API key to bypass the login on future launches. If someone else logged into the same Windows user and still has a valid account, the API key associated with that device will still be valid. This will bypass the sign in process. To fix this, logout by going to Help > Logout in the top menu.

 

Can I use a node-locked license across PC user accounts on the same machine?

Cycle licenses are stored on a per PC user basis. Two different user accounts on the same machine would each need their own Cycle license.

 

Can I transfer my Cycle license between machines or copy an instance of my Virtual Machine with a Cycle license on it?

The API key that is generated for the respective Cycle license uses a unique hardware ID. Changing machines or running a copy of a VM will result in a new hardware ID and require a new API key.

 

I am getting an error with Status Code 590 when I try to log into Cycle, what should I do?

A status code 590 occurs when Cycle is unable to communicate with the Cycle License server. This communication uses port 443 via TLS. This issue is most often caused by either local or network security settings. More information

 

    • Related Articles

    • License Support and Troubleshooting

      Gather Information What version of Cycle is the customer using? What steps did the customer perform before having the issue? What error message did the customer receive? Look up license type and history in User Portal or database. Identify the Issue ...
    • “Unexpected Response from the license server. Status code 590...” while logging into Cycle

      (This article is applicable to Cycle 2.5.0 and earlier versions) Problem  I receive the error: "Unexpected Response from the license server. Status code 590..." while trying to log into Cycle. Solution A status code 590 occurs when Cycle is unable to ...
    • My web-based Cycle tests are failing.

      Problem My browser-based Cycle Features are failing. Solution Check that the following common mistakes are not causing your failures: 1. Opening the browser first Any browser-based Steps in Cycle should be preceded in their Scenario with: I open ...
    • Cycle does not include a step to add data to the OS Clipboard

      Problem Cycle has steps that copy, assign to variable, and clear OS clipboard contents but does not contain any steps to copy data to the OS clipboard. Cycle can enter values into the focus application but that is done character by character. For ...
    • My SSH terminal connections are failing in Cycle with error adding to known hosts file.

      Problem My SSH terminal connections are failing in Cycle with error adding to known hosts file. Solution SSH terminal connections use a known_hosts file stored in the user’s home directory to store server information when you establish an SSH ...