How to Make Cycle Proxy Aware

How to Make Cycle Proxy Aware

Certain firewall or proxy configurations may possibly prevent the Cycle authentication process from working properly, and Cycle will not be able to secure an access token. The purpose of this article is to describe the process for making Cycle proxy aware so that Cycle authenticate traffic can be routed through a web proxy.

The steps in this article only apply if you or your organization are using a web proxy and the machine Cycle is running on is behind the proxy. Please confirm with your organization's IT network team whether or not your machine is behind a web proxy.

Before continuing with proxy server troubleshooting, be sure that the Azure B2C URLs are whitelisted on your network and any network security solutions such as Zscaler are allowing Cycle SSL traffic. Details for these items can be found in the Cycle 2 Install Guide.

If you are using Cycle on a machine that is behind a web proxy, then Cycle may not be able to communicate with the Azure B2C server after entering your credentials in the Cycle Cloud login page. 

If this occurs, you will see the "Authentication complete" message, but after returning to Cycle you will still see the "The default web browser will be opened..." message:

How To Make The Cycle Application Proxy Aware

1) Open the Cycle application and select Edit->Preferences in the menu at the top of the application. Please note, you do not need to be authenticated in order to complete these steps.

2) Scroll to the bottom of the Application Preferences screen until you see the Advanced->Server Tuning option.

3) Server Tuning gives Cycle users the opportunity to define Java run-time parameters that Cycle will use when starting the application. This allows us to pass proxy server information to the Cycle java process.

4) Enter the following parameters into the "Server Tuning" text box:

-Dhttps.proxyHost=[proxy server IP] -Dhttps.proxyPort=[proxy server port] -Dhttps.nonProxyHosts=localhost

** Note: You must replace the proxyHost and proxyPort values with the proxy server IP address and proxy server port relevant to your network. Please get this information from your IT Network team.**

Here is an example of what the parameters might look like (note: your proxy server IP and proxy server port will be different)

-Dhttps.proxyHost= -Dhttps.proxyPort=3128 -Dhttps.nonProxyHosts=localhost

5) After copying the parameters into the "Server Tuning" text field, click the blue "X" in the upper right section of the Application Preferences screen. Then close and re-open Cycle.

6) The new proxy settings in the Server Tuning section will be applied when Cycle restarts. Web traffic initiated by Cycle should now flow through your proxy server with the exception of local web traffic to localhost that is used by several of the Cycle functions.

How To Make Cycle-CLI Proxy Aware

Server Tuning options for Cycle-CLI are saved in an environment variable called JETVMPROP.  Instructions for setting the JETVMPROP environment variable are described in the article How To Server Tune Cycle-CLI.

You will need to set the value of the JETVMPROP environment variable to include your web proxy information. Please note that the value of proxyHost and proxyPort need to reflect the host and port of your organization's web proxy.


    • Related Articles

    • Cycle 2 Install Guide

      This article covers the process of installing the Cycle Client on your device and the steps required to authenticate using your Cycle Cloud credentials. The release of Cycle 2.9 kicked off our incremental move toward the cloud, leveraging more modern ...
    • Cycle 2 Install FAQ

      The Cycle install process and post-install authentication process has changed as of the release of Cycle 2.9.2. This process applies to Cycle 2.9.2 and all future versions of the Cycle 2 Application. This article contains frequently asked questions ...
    • Addressing Cycle 2 Authentication Issues Caused by Network Configuration

      Problem The Cycle login process uses the Cycle Labs Azure B2C instance to complete the authentication process and grant an access token for using Cycle. If the machine Cycle is installed on is behind a firewall or proxy, Cycle may not be able to ...
    • Cycle 2.17 Proxy Aware Authentication

      Beginning with Cycle 2.17, there is additional functionality within Cycle to handle authentication issues when using Cycle behind a web proxy. Certain network configurations exist that prevent Cycle from being able to successfully communicate with ...
    • How to resolve "Windows Protected Your PC" message when installing Cycle

      Occasionally, when first running the Cycle installer, the following error message may be encountered. To resolve this issue, simply click on the "More info" link. That will display more information about the app that is being prevented from starting. ...