How to reset an unresponsive Cycle license locally

How to reset an unresponsive Cycle license locally

 

(This article is applicable to Cycle 2.5.0 and earlier versions)

Problem

Cycle may show a license ID in preferences but behaves as if there is no license or that its license
has expired. The symptoms may include Cycle spinning indefinitely on the opening (splash) screen or failing to execute Features without an error message.
 

Solution

The license ID must be released client side.
 
To release the license:
 

1. Close Cycle

 

2. Navigate to C:\Users\[YourUsername]\AppData\Roaming\Cycle\config folder OR if running as LOCAL SYSTEM Navigate to C:\Windows\system32\config\systemprofile\AppData\Roaming\Cycle\config

Please note that the AppData folder is a hidden folder, to access it manually type it into your file  explorer or configure your file explorer to show hidden files.
 
dir.JPG
 

3. Rename cycle2settings.json file to cycle2settings.json-backup-currentdate( or something similar)

mceclip0.png
 

4. Reopen Cycle and enter your credentials when prompted

mceclip1.png
 

5. A new settings file will have been created with fresh license information from the server.

mceclip2.png
 

6. Verify Cycle is fully operational!

 
 

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