How to reset an unresponsive Cycle license locally

How to reset an unresponsive Cycle license locally

 

(This article is applicable to Cycle 2.5.0 and earlier versions)

Problem

Cycle may show a license ID in preferences but behaves as if there is no license or that its license
has expired. The symptoms may include Cycle spinning indefinitely on the opening (splash) screen or failing to execute Features without an error message.
 

Solution

The license ID must be released client side.
 
To release the license:
 

1. Close Cycle

 

2. Navigate to C:\Users\[YourUsername]\AppData\Roaming\Cycle\config folder OR if running as LOCAL SYSTEM Navigate to C:\Windows\system32\config\systemprofile\AppData\Roaming\Cycle\config

Please note that the AppData folder is a hidden folder, to access it manually type it into your file  explorer or configure your file explorer to show hidden files.
 
dir.JPG
 

3. Rename cycle2settings.json file to cycle2settings.json-backup-currentdate( or something similar)

mceclip0.png
 

4. Reopen Cycle and enter your credentials when prompted

mceclip1.png
 

5. A new settings file will have been created with fresh license information from the server.

mceclip2.png
 

6. Verify Cycle is fully operational!

 
 
    • Related Articles

    • How to checkout or relinquish a license with cycle-cli

      (This article is applicable to Cycle 2.5.0 and earlier versions) Cycle-cli is the command line interface for executing Features, Playlists or Group test files. For more detailed information on cycle-cli read this article. This article focuses on ...
    • How To Update Jira Statuses With Jenkins Pipeline In Cycle Appliance

      The Cycle Appliance provides a platform that facilitates continuous testing and continuous integration through cloud-based infrastructure running Jenkins in Azure. A key aspect of continuous testing and continuous integration is giving your ...
    • How To Post Jenkins Pipeline Results from the Cycle Appliance to Slack

      The Cycle Appliance provides a platform that facilitates continuous testing and continuous integration through cloud-based infrastructure running Jenkins in Azure. A key aspect of continuous testing and continuous integration is giving your ...
    • How to delete a user with an active license

      Problem For reasons such as hardware, project, or organizational changes it may be necessary to delete a Cycle user this is still showing an active license in the User Portal. Solution The Cycle User Portal provides Client Administrators the ...
    • How to use Scenario tag filters

      Cycle 2.5 introduces the ability to filter tags during Feature and Playlist execution. This allows the Cycle user more control over which Scenarios within a Feature or Playlist are executed while also allowing more flexibility when assigning tags to ...