How to Reset Your Cycle Password

How to Reset Your Cycle Password

This article describes the process for resetting the password for your Cycle account.

Your Cycle account (email and password) are used for the activities listed below.
Please note that you will use the same email and password regardless of the activity you are trying to perform.
  1. Logging into the Cycle application
  2. Logging into
  3. Logging into
  4. Logging into (via the Sign in with SSO option)
These instructions assume you have previously registered an account at  If you have not created an account, please click this link to create your account..

2. Enter your email address in the "Email Address" text box, click the "Password" text box, and then click "Forgot your password?".

3. You will be taken to the screen below. Enter your email address in the text box and then click the "Send verification code" button.

4. The screen will update with the message that a verification code has been sent to your inbox and a new text box will appear for you to enter your Verification code.

5. Check your inbox for the verification email. The email will be from "Microsoft on behalf of CycleLabs - Production".
Be sure to check your junk email folder if you do not see the email in your inbox. The email should be similar to the example below.

6. Enter the verification code received in the email into the "Verification Code" text box and click the "Verify Code" button.

7. If you entered the code correctly and your email address is tied to a valid account, you will see the message "E-mail address verified. You can continue now."
If you see a message that the verification code has expired, you can click the "Send new code" to receive a new verification code via email.
Click "Continue" to proceed to the password reset screen.  

8. Complete the password reset process by entering your new password, confirming your new password, and then clicking "Continue"

    • Related Articles

    • Getting Started with Cycle 2

      Log In to Cycle Cloud In order to get started with Cycle 2, you will need to sign up for a Cycle Cloud account, and then download Cycle 2 from Cycle Cloud. The sign up process requires you to verify your email address. Please note, the email address ...
    • How To Access the Cycle E-Learning Platform (Cycle University)

      The Cycle User Portal was retired with the release of Cycle 2.9.2. The former Cycle E-Learning platform was retired along with the Cycle User Portal. Training materials can be found in the new Cycle University platform. Cycle Labs - Cycle University ...
    • Educate your team: Training your Cycle Users

      Cycle training is an important first step to get your Cycle users up to speed on how to create your Cycle tests. Access to Cycle University is available through the Cycle Labs website. Cycle Labs - Cycle University Please use your Cycle Cloud ...
    • Using Cycle's Data Extract Tool

      The Data Extract tool allows you to easily create CSV files from an existing database. The Extract Data window can be accessed via the "Tools > Extract Data..." menu item in Cycle. It can also be accessed from the Inspector panel with the ...
    • Can Cycle execute MOCA and Local Syntax?

      Problem Cycle Features built to interact with and test the JDA WMS need to run queries, execute statements and perform validations directly against the database. Solution JDA WMS provides a framework to ease database interaction called MOCA. Cycle ...